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Leading Online Reputation Management Agency

Strengthen your brand image with an online reputation management agency that monitors, improves, and protects your online presence. Get a free consultation.

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5.0
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Based on 16 Reviews
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5.0
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Based on 11 Reviews
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Trusted by High-Profile Brands, C-Suite Executives, and Global Enterprises

With clients spanning hundreds of niche industries, BSA is the online reputation management company that protects high-profile brands and global enterprises by controlling their digital narrative and building unbreakable trust.

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Our Integrated Services

We offer a full suite of integrated services to build and protect your brand’s narrative.

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Branding

A strong brand is your best defense. Our Branding services help you define a clear, authentic, and professional brand identity. This provides the positive, authoritative foundation for all your reputation management efforts.
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Search Engine Optimization

SEO is the primary engine we use to control your search results. Our technical and content strategies are designed to rank your positive brand assets (like your website and social profiles) in the top positions, effectively suppressing and pushing down negative content.
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SEO Content Optimization

To outrank negative results, you must create better content. Our SEO Content Optimization service develops and promotes a portfolio of high-quality, professional articles, interviews, and press releases that showcase your expertise and tell the positive story you want to be known for.
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Social Media Marketing

Our Social Media Marketing service turns your profiles into powerful, professionally managed platforms for engaging your community, sharing your positive narrative, and building a loyal following that trusts your brand.
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PPC Management

For immediate control of your branded search results, PPC Management is your most powerful tool. We run targeted campaigns for your brand name, ensuring that the very first result a user sees is your official message, not a negative article or review.
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Strategy Consulting

We provide the high-level Strategy Consulting needed to manage reputational risk. We develop a comprehensive, long-term plan for both proactive reputation building and a rapid crisis response, giving your leadership team a clear path forward.

Desirable Results That Drive Revenue

More Leads, Better UX

Blacksmith restructured Tianma’s product pages to streamline navigation, making it easier for engineers to filter displays, compare specs, and request a quote or sample directly from distributors. With a frictionless experience, more users are now taking action.

Optimized for Speed

Through advanced caching, code minification, and improved content delivery, we cut load times by 86.67%, making the site feel instant. Faster speeds mean lower bounce rates and more completed quote requests.
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Average Monthly Leads

+3,000%
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Page Load Speed

86.67% Improvement

Our Online Reputation Management Process

Our process is discreet, strategic, and designed to give you back control of your brand’s story.

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1. Audit & Monitoring

Discovery & Goal Alignment: We begin with a confidential consultation to understand your unique situation, from brand perception goals to specific reputational threats.

Reputational Audit: We conduct a deep audit of your online presence, identifying all negative and inaccurate content, analyzing sentiment, and benchmarking your reputation against key competitors.

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2. Strategy & Action

Strategic Defense Roadmap: As a top online reputation management agency, we develop a custom strategy. This plan outlines our approach for removing or suppressing negative content and proactively building a positive online narrative.

Positive Asset Creation: Our team develops and optimizes a portfolio of high-quality digital assets such as professional articles, interviews, and new web properties that are designed to rank for your branded searches.

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3. Launch & Protection

Promotion: We launch our online reputation management services, using advanced SEO and digital PR tactics to promote your positive assets and push negative content down in search results.

Continuous Monitoring & Reporting: We provide continuous monitoring to catch new threats as they appear and deliver clear reports on our progress in protecting and improving your brand’s online sentiment.

Our Team

Team of Dreams

Cherice McGowan Profile Picture

Cherice McGowan

Co-Founder
Dave McGowan Profile Picture

Dave McGowan

Co-Founder
Strahil Ovcharov Profile Picture

Strahil Ovcharov

VP Sales & Marketing
Rufat Mammadyarov Profile Picture

Rufat Mammadyarov

Director of Production
Autumn Gomez Profile Picture

Autumn Gomez

Director of Human Resources
Kara Akers Profile Pïcture

Kara Akers

Team Lead Web Project Manager
Geoff Petersen Profile Picture

Geoff Petersen

Director of Business Development
Ray Sillar Profile Picture

Ray Sillar

Director of Digital Strategy
Mwange Mufumbe profile picture

Mwange Mufumbe

Talent Acquisition Specialist
Brett Lutchman Profile Picture

Brett Lutchman

UX Strategist
Joel Gobin Profile Picture

Joel Gobin

Lead Designer
Kris Mitchell Profile Picture

Kris Mitchell

Team Lead, Sr. Sales Director
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Yaira Lugo

Recruiter
Mike Rutski Profile Picture

Mike Rutski

Director of Digital Strategy
Zanele Mkhabela profile picture

Zanele Mkhabela

Director of Business Development
Felipe Golod profile picture

Felipe Golod

Project Manager
Fabianna Lopez Profile Picture

Fabianna Lopez

Team Lead Marketing Specialist
Brey Roma profile picture

Brey Roma

Director of Business Development
Sergey profile picture

Sergey Kolesnikov

Full Stack Developer
Victor Pimentel Profile Picture

Victor Pimentel

UX/UI Designer
Babafemi Adebajo Profile Picture

Babafemi Adebajo

Content Writer
Mike Noonan Profile picture

Mike Noonan

Director of Business Development
Rafael Lima profile picture

Rafael Lima

Web Maintenance Project Manager
Orlando Gonzalez profile picture

Orlando Gonzalez

Content Writer
Giovan Cruz profile picture

Giovan Cruz

Frontend Developer
Carlos Gallardo profile picture

Carlos Gallardo

Frontend Developer
Daniel Ghizoni profile picture

Daniel Ghizoni

Frontend Developer

Your Reliable Online Reputation Management Agency

Our push for excellence in our craft has not gone unnoticed. We are proud that our work has been recognized through prestigious industry awards, solidifying our position as a leading online reputation management company.

Inc 5000 number 3014 award icon
Inc. 5000 List 2024
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Clutch Top eCommerce Developers 2025
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Inc. 5000 List 2023
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Clutch Top Web Design Company 2025
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Inc 5000 2022
Inc 5000 number 3014 award icon
Inc. 5000 List 2024
clutch top ecommerce developers award icon
Clutch Top eCommerce Developers 2025
inc-5000-2529 award icon
Inc. 5000 List 2023
clutch-top-web-design award icon
Clutch Top Web Design Company 2025
inc-5000-1415 award icon
Inc 5000 2022

Why Choose Us As Your

Top Online Reputation Management Partner


We ensure that when customers, partners, or investors search for your brand, they see a positive, accurate, and professionally managed narrative that you control.


We proactively build a digital fortress of positive, authoritative content. Our online reputation management services clarify your true story and build unwavering trust in your brand.


A negative online reputation kills conversions. Our services are designed to repair and build trust, giving potential customers the confidence they need to do business with you.


We track the important metrics like your positive sentiment, share of voice, and the visibility of negative search results, proving the ROI of our online reputation management.


Our agency is agile and can respond to a reputation crisis or opportunity immediately, deploying new content and strategies without being delayed by technical roadblocks.


We are committed to ethical online reputation management services. We build your reputation through legitimate, sustainable strategies, not black-hat tactics that create future risk.

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Contact Us

Talk to Our Online Reputation Management Experts

Find out if Blacksmith is the online reputation management agency for you.

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Industries We Serve

Our expertise as an online reputation management company cuts across a diverse range of industries, including:

payment processing in the finance industry

Finance

We provide professional and confidential services that build and protect your firm’s credibility, ensuring that investors and clients find a trustworthy and authoritative presence when they search for you.
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Construction

We manage your online reputation to build trust with partners, investors, and buyers. We work to ensure your portfolio of successful projects is what defines your brand online.
healthcare industry

Healthcare

We manage patient reviews and build a digital presence that highlights your expertise and compassionate care, all while maintaining HIPAA compliance.
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Fashion & Luxury Brands

We protect the prestige and exclusivity of luxury brands, managing brand perception and ensuring your online image is as flawless as your products.
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SaaS & Technology

We protect your brand from negative reviews and competitive smear campaigns, allowing your innovation and product quality to shine through.
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Legal Services

We help you manage your online image to ensure it reflects your firm’s authority and professionalism, giving high-value clients the confidence to hire you.

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Iron & Insight

FAQs About Online Reputation Management


Online reputation management is the strategic process of monitoring, influencing, and controlling your brand’s public image on the internet. It involves addressing negative content, promoting positive content, and building a trustworthy digital presence for your company and its executives.


A professional online reputation management agency has the specialized tools and expertise to handle sensitive issues with discretion and speed. We can effectively suppress negative search results and build a positive narrative in a way that an in-house team often cannot.


In some cases, yes. If a review or article violates a platform’s terms of service or is legally defamatory, we can work to have it removed. However, our primary strategy is to suppress negative content by outranking it with a portfolio of positive, authoritative web properties.


This depends on the severity of the problem. You can see initial results from new, positive content within a few months. However, dislodging a stubborn negative result from the first page of Google can take six months to a year of sustained, strategic effort.


It is always more effective and affordable to be proactive. We help clients build a strong digital base with positive content before a crisis happens. This makes your brand far more resilient and difficult to damage in the first place.


We measure success by tracking a few key metrics, including the change in search result positions for negative content, the overall sentiment (positive vs. negative) of your brand mentions online, and the qualified traffic driven from your new, positive brand assets.


Yes. Reputation management is a global challenge. While we are headquartered in Phoenix, we operate with complete discretion for clients across the globe, including in high-stakes markets like New York, Miami, and Chicago.


Yes. Your B2B customers, potential partners, and future top-tier employees are all researching your company online. A single negative article can damage your credibility during a long sales cycle or prevent a key candidate from accepting an offer.


While we can offer it as a targeted, standalone service, our online reputation management is most powerful when it’s part of an integrated strategy. We use SEO to build the authority of your positive content and PPC Management to control the paid ads on your branded search results. This, combined with our corporate branding and Social Media Marketing services, creates a complete, 360-degree defense for your digital reputation.


Getting started is easy. The first step is to reach out to us using the contact form on our website or by scheduling a free consultation. We’ll have a brief, no-obligation call to discuss your project goals, and from there, we can develop a tailored proposal for you.

Real Results. Real Success.

“The team provided project management tools that ensured transparent and seamless collaboration. Their demonstrated interest in the initiative led to a valuable partnership.”

Mark Hernandez

Marketing Manager, HPI Real Estate Services & Investments
“Blacksmith Agency does great work, and they’re incredibly professional. They did an in-depth analysis of the business and its goals before carrying out the design process, which allowed them to produce good work.”

Sarah Ferguson

Director of Marketing, Vacation Condos
“Their technical expertise was notable throughout the project. Blacksmith Agency delivered a superior platform that spurred greater user engagement and improved conversion rates to increase sales.”

Santino Certo

Marketing Director, Rao’s Homemade